What you can do if you experience audio or video problems:

• Refresh the page with the button below.
• Check whether sound is enabled on your device.
• Try clicking 'Use different video player' (sometimes available, under the video).
• Try a lower video quality (lower bar of the player) if available.
• If you watch via mobile and don't have sound, click on the browser menu and select the desktop version of this page.
• Use another browser, Google Chrome on a desktop or laptop is our preferred one.
• Use another device or if possible internet connection (such as a mobile one).

Do note that if you see that the webinar has not yet started or the 'One moment please' message that the webinar has not yet started.